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Get in touch on our contact page and a real person will read it.
It helps to include:
- Your website address.
- What you were trying to do.
- What you saw instead (a screenshot is great).
You’ll get an automatic acknowledgement that your message arrived, then a reply from a real person, usually within one business day, and often sooner on weekdays. We may ask a follow-up question or two so we can reproduce exactly what you’re seeing, so the more detail in your first message, the faster we can sort it out.
This inbox isn’t monitored around the clock, and it isn’t an emergency or system-status channel: if something is fully down, that’s on our side and we’re already on it. Please don’t include passwords, payment details, or other sensitive personal information; we’ll never need your password to help you. How we handle the details you do send: privacy notice.
While you wait, these cover the most common questions: