Troubleshooting

Start from what you’re seeing:

• No leads at all, or a form that isn’t producing them → Fix a form that is not being captured: the symptom-first guide, from “snippet missing” through embedded form services, Safari, and ad blockers.

• Not sure whether tracking is even working → Check whether Lead Source is capturing your forms: the three health signals in order.

• A lead’s source looks wrong → Where your leads come from: what the labels and confidence markers mean, and why your own tests say Direct.

• A real person landed in Filtered submissions → open Leads → Filtered submissions and select Not spam, restore →. Restoring returns them to your list; it doesn’t send anything on your behalf. Use Reply by email on the lead if you want to reach out.

• Sign-in problems: locked out, wrong-password messages, expired links.

• Notifications or stats seem delayed, or a banner says something failed → Check capture status: what the dead-letter queue means and what to do.

Quick answers

Will Lead Source slow my website down? No. The snippet loads a small script in the background after your page is ready.

Does it capture on phones? Yes. For Safari on iPhone and Mac specifically, turn on first-party tracking (Sites → Custom domain) so those visitors aren’t lost.

Do I have to use forms built by Lead Source? No. Lead Source captures the forms you already have; its own forms are optional.

Can I get my leads out? Any time, on any plan: Export leads to a CSV file.

Still stuck? Contact us with your website address and what you’re seeing, and a real person will help.