Check capture status
Settings → Capture status is the health check for the work Lead Source does behind the scenes after a lead is captured: processing it, sending your notification, delivering your webhooks.
What you’ll normally see
Section titled “What you’ll normally see”“No failed jobs, everything is running normally.” This is the answer most of the time. Refresh re-checks.
Important scope note: this page reports server-side processing. If a form on your website isn’t being captured in the first place, that’s a different problem with a different page: Fix a form that is not being captured.
If there are failed jobs
Section titled “If there are failed jobs”The page lists them (“N failed jobs in the dead-letter queue”) with the job type, when it failed, and how many attempts were made. Reading the job types:
- Lead processing: a captured submission hit a snag being turned into a lead. These generally recover on retry; the lead is not lost.
- Lead notification: your email about a lead didn’t send. The lead itself is safe in your leads list; check your notification settings haven’t changed.
- Outbound webhook: a delivery to one of your endpoints failed. That’s usually on the receiving end. See the destination’s history in Webhooks and use Retry now once your endpoint is fixed.
You’ll also see a dashboard banner (“Some background work didn’t complete”) while failures from the last 24 hours exist.
When to contact us
Section titled “When to contact us”Failures that keep re-appearing after retries, or a growing queue that isn’t draining, mean something on our side needs a human: get in touch and mention what the job types and times show. One-off failures that clear on retry are normal life on the internet and need nothing from you.