Check capture status
Settings → Capture status is the health check for the work Lead Source does behind the scenes after a lead is captured — processing it, sending your notification, delivering your webhooks.
What you’ll normally see
Section titled “What you’ll normally see”“No failed jobs, everything is running normally.” — which is the answer most of the time. Refresh re-checks.
Important scope note: this page reports server-side processing. If a form on your website isn’t being captured in the first place, that’s a different problem with a different page: Fix a form that is not being captured.
If there are failed jobs
Section titled “If there are failed jobs”The page lists them — “N failed jobs in the dead-letter queue” — with the job type, when it failed, and how many attempts were made. Reading the job types:
- Lead processing — a captured submission hit a snag being turned into a lead. These generally recover on retry; the lead is not lost.
- Lead notification — your email about a lead didn’t send. The lead itself is safe in your leads list; check your notification settings haven’t changed.
- Outbound webhook — a delivery to one of your endpoints failed. That’s usually on the receiving end — see the destination’s history in Webhooks and use Retry now once your endpoint is fixed.
You’ll also see a dashboard banner — “Some background work didn’t complete” — while failures from the last 24 hours exist.
When to contact us
Section titled “When to contact us”Failures that keep re-appearing after retries, or a growing queue that isn’t draining, mean something on our side needs a human — get in touch and mention what the job types and times show. One-off failures that clear on retry are normal life on the internet and need nothing from you.